Shipping Policy
This Shipping Policy explains where we ship, when your order will leave our warehouse, how long it takes to arrive, what it costs, and what to do if anything goes wrong in transit.
Where We Ship
TopInkjet ships within the United States only — to all 50 states, the District of Columbia, US territories (Puerto Rico, US Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands), and APO/FPO/DPO military addresses. We do not currently ship to Canada, Mexico, or any other international destination.
Order Processing
Most orders are picked, packed, and handed to the carrier within 1–2 business days from our US warehouse, Monday through Friday. Orders placed on weekends or US federal holidays begin processing the next business day. You will receive a tracking email as soon as your printer ships.
If your order requires additional verification (for example, a billing address that does not match the card on file), we may delay shipment until we can confirm the order with you. We'll email you within one business day if this happens.
Shipping Method, Cost, and Timing
We currently offer one shipping option: Standard Ground Shipping, which is free on every order with no minimum spend. Estimated delivery times below are in addition to processing time and exclude weekends and US federal holidays. They are estimates from our carrier partners and are not guaranteed.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Ground Shipping | 3–5 business days | FREE on every order |
Free Standard Ground Shipping is automatically applied at checkout to every order — there is no minimum spend, no membership required, and no surprise fees added later in the flow.
Carriers
We work with two primary carriers: UPS (Ground) and FedEx (Ground). The carrier used for your order depends on package size, weight, and destination. You will receive a shipment confirmation email containing your tracking number when your order leaves our warehouse.
Delivery Preferences
At checkout you can choose how the package should be handed over: leave at door (the default for most addresses), signature required (for added security), or hold at the carrier's nearest pickup location. You may also leave free-text delivery instructions for the driver and opt in to SMS tracking updates.
Alaska, Hawaii, US Territories, and APO/FPO
Free Standard Ground Shipping applies to Alaska, Hawaii, US Territories, and APO/FPO/DPO addresses, but transit times are typically extended:
- Alaska and Hawaii: add 2–4 business days to standard ground transit.
- US Territories: add 5–10 business days; some routes use US Postal Service for the final leg.
- APO/FPO/DPO: handed to the US Postal Service for military mail processing; transit time varies by destination and unit.
Address Accuracy
Please double-check your shipping address at checkout. If you provide an incorrect or incomplete address and the carrier returns the package to us, we will reship at our cost the first time. If a second reship is required due to address issues, you will be responsible for the reshipment shipping cost.
Tracking Your Order
You'll receive a shipment confirmation email with the carrier name and tracking number as soon as your printer leaves our warehouse. Use the tracking link in that email to follow your package — it updates as soon as the carrier scans the label.
Lost or Stolen Packages
If a tracking page shows your order as delivered but you cannot find the package, please:
- Wait 24 hours — carriers occasionally mark packages "delivered" before the actual delivery.
- Check with neighbors and around your property — packages are sometimes left at side or back doors.
- Contact the carrier directly with your tracking number to file a missing-package report.
- Email us at [email protected] with your order number and any case number from the carrier. We will work with the carrier to resolve the issue and, where appropriate, ship a replacement.
Damaged or Lost in Transit
If your package is lost in transit (no tracking updates for more than 7 business days) or arrives with carrier damage to the box or product, contact us within 48 hours of the expected delivery date at [email protected]. We will work with the carrier to investigate and ship a replacement at no additional cost.
P.O. Boxes
For weight and size reasons, most printers cannot be shipped to P.O. boxes. Please use a street address.
Sales Tax
Sales tax is calculated at checkout based on your shipping address and applicable state and local rates. Our checkout uses a flat estimated rate of 8% for clarity; the actual rate charged to your card matches your local jurisdiction.
Questions
For any shipping question, email [email protected] or call (833) 555-0188 during business hours.