Refund Policy
This Refund Policy explains how TopInkjet processes refunds for returned products, cancelled orders, and billing corrections. It complements our Return Policy, which explains how to start a return and what's eligible.
When refunds are issued
We issue refunds in the following situations:
- You returned a product within the 30-day return window in accordance with our Return Policy and the product passed our inspection.
- You received a damaged, defective, or incorrect product and we have confirmed the issue.
- You cancelled an order before it shipped.
- We were unable to fulfill your order (for example, due to a stocking error or pricing mistake) and chose to cancel rather than ship.
- You were charged in error or charged more than the amount displayed at checkout.
Refund processing
Refund timeline
Once we receive your returned item, our team will inspect it within 2–3 business days. If approved, your refund will be submitted to your card issuer within 5 additional business days. Total elapsed time from when we receive your return to when the refund is submitted: typically 5–10 business days. Posting times after that depend on your bank or card issuer and are beyond our control.
Refund method
Refunds are issued to the original payment method used for the purchase. Credit and debit card refunds appear on your statement once your card issuer posts them. We cannot refund to a different card, a different person, or by check, money order, or cash. If your original card has expired, contact your card issuer — most issuers automatically forward refunds to your replacement card.
Partial refunds
In some cases, partial refunds may be granted for items that are returned in less than perfect condition, missing components, or showing signs of use. A deduction of up to 15% may apply depending on product condition and packaging status. We will always communicate with you before issuing a partial refund and explain the deduction.
Original shipping costs
Since we provide free standard ground shipping on all orders, there are no original shipping costs to deduct from your refund. If any optional services were purchased at checkout, those may be non-refundable.
What we refund
For an eligible standard return (you changed your mind), we refund:
- The full price you paid for the product.
- The full sales tax associated with the product.
- Outbound shipping: not applicable — every TopInkjet order ships free via standard ground, so there is no outbound shipping charge to refund.
For a return due to damage, defect, or our shipping error, we refund 100% of the product price, all related sales tax, and any return shipping cost you incurred. The refund is issued once we have investigated the issue and the delivery carrier's claim (where applicable) is resolved.
What we do not refund
- Return shipping cost on standard buyer-preference returns (you are responsible for return shipping unless we made the error).
- Any deduction taken from a partial refund — see "Partial refunds" above.
- Promotional discounts or store credit applied to the original order are returned as the same store credit, not as cash to your card.
Refund timing by payment method
- Major credit and debit cards: 5–10 business days from our refund email to appear on your statement; up to one full billing cycle in rare cases.
- Debit cards: typically 3–7 business days, depending on your bank's processing schedule.
How to track a refund
Every refund we issue triggers an automated email to the address on your order. The email includes the refund amount, the date the refund was submitted, and the last four digits of the card it's being returned to. Your card issuer's posting time is the variable — most issuers post a refund within 5 business days, but a few take a full billing cycle. If 10 business days have passed since our refund email and you don't see the refund in your account or pending transactions, please first call your card issuer, then email us with the answer and we'll investigate further.
Lost-in-transit returns
You are responsible for the safe return of the product to the return address we provide in our reply. We strongly recommend using a trackable shipping method with insurance covering the value of the printer. If a returned package is lost in transit, you must work with the return carrier to file a lost-package claim. Until we receive and inspect the printer, we cannot issue a refund.
Chargebacks and disputes
Before initiating a chargeback or payment dispute with your card issuer, please contact us at [email protected]. Almost every refund issue can be resolved faster directly with our support team. Chargebacks initiated without first contacting us may delay refund processing while your bank investigates.
Currency
All refunds are issued in US dollars to match the original transaction currency. We do not process refunds in any other currency.
Contact
Questions about a refund? Email [email protected] or call (833) 555-0188 during Mon–Fri 9:00 AM – 6:00 PM CT. Have your order number ready to expedite the process.